Shipping policy

Processing Time

We work hard to ship your order as quickly as possible.

• Standard Orders: Processing time is 1–2 business days.

• Custom rugs: Because each piece is handcrafted to your specifications, production time varies. We will provide an estimated timeline once your design is confirmed.

Delivery Time

Once your order is shipped:

• Canada & USA: Delivery typically takes 4–5 business days.

• International: Up to 6-7 business days.

Shipping Confirmation

You will receive a tracking number by email as soon as your order is on its way.